--- title: Retur med erstatning (RR) i Visma.net ERP description: "Denne artikkelen viser hvordan du behandler returordre i Visma.net ERP: Retur med erstatning (RR) - ingen fakturautsendelse." --- ![company logo](https://4u.cloudconnection.no/hs-fs/hubfs/4U/cloud-connection_fullfarge_blue-logo_horisontal_no-marg.webp?height=120&name=cloud-connection_fullfarge_blue-logo_horisontal_no-marg.webp) [Cloud Connection 4U](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge) - [Go to Cloud Connection](https://www.cloudconnection.no) Salg - [Visma.net Finans](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans) - [Leverandørreskontro](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#leverandørreskontro) - [Kundereskontro](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#kundereskontro) - [Bankstyring](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#bankstyring) - [Hovedbok](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#hovedbok) - [Skatter og avgifter](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#skatter-og-avgifter) - [Admin](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#admin) - [Driftsmidler](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#driftsmidler) - [Valuta](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#valuta) - [Periodisering](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#periodisering) - [Forespørsler og rapporter](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#forespørsler-og-rapporter) - [Allokering](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#allokering) - [Budsjett](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#budsjett) - [Automatisering](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#automatisering) - [Innstillinger](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#innstillinger) - [Visma.net Logistikk](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk) - [Vare](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk#vare) - [Salg](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk#salg) - [Kjøp](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk#kjøp) - [Cloud Central - Visma.net integrasjoner](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/cloud-central-visma-net-integrasjoner) - [Purring og inkasso](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/cloud-central-visma-net-integrasjoner#purring-og-inkasso) - [Factoring](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/cloud-central-visma-net-integrasjoner#factoring) - [Approval](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/approval) - [Tips & Triks](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/tips-triks) [Back to home](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge) 1. 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Salg - [Visma.net Finans](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans) - [Leverandørreskontro](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#leverandørreskontro) - [Kundereskontro](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#kundereskontro) - [Bankstyring](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#bankstyring) - [Hovedbok](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#hovedbok) - [Skatter og avgifter](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#skatter-og-avgifter) - [Admin](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#admin) - [Driftsmidler](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#driftsmidler) - [Valuta](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#valuta) - [Periodisering](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#periodisering) - [Forespørsler og rapporter](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#forespørsler-og-rapporter) - [Allokering](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#allokering) - [Budsjett](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#budsjett) - [Automatisering](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#automatisering) - [Innstillinger](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-finans#innstillinger) - [Visma.net Logistikk](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk) - [Vare](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk#vare) - [Salg](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk#salg) - [Kjøp](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/visma-net-logistikk#kjøp) - [Cloud Central - Visma.net integrasjoner](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/cloud-central-visma-net-integrasjoner) - [Purring og inkasso](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/cloud-central-visma-net-integrasjoner#purring-og-inkasso) - [Factoring](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/cloud-central-visma-net-integrasjoner#factoring) - [Approval](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/approval) - [Tips & Triks](https://4u.cloudconnection.no/en/migrated/cloudconnectionknowledge/tips-triks) # Retur med erstatning (RR) i Visma.net ERP ## Denne artikkelen viser hvordan du behandler returordre i Visma.net ERP: Retur med erstatning (RR) - ingen fakturautsendelse. Ordretype RR betyr at kunden sender varer tilbake og mottar det samme i retur. Det utstedes ingen faktura. Her kan man også opprette RR-ordren på de samme tre måtene som for *[retur for kredit (RC)](https://4u.cloudconnection.no/cloudconnectionknowledge/visma-net/salg/rc-ordre-),* enten ved kopiering av opprinnelig ordre, hente opprinnelig faktura eller registrere manuelt. 1. Finn frem den salgsordren som skal krediteres. 2. På salgsordren, velg *Behandlinger > Kopier til ordre*. ![RR1](https://4u.cloudconnection.no/hubfs/1Christoffer/Returordre%20/RR/RR1.png) 3. Du får opp en boks: sett ordretype til RR, og huk av om du ønsker ny beregning av priser og rabatter. ![RR2](https://4u.cloudconnection.no/hubfs/1Christoffer/Returordre%20/RR/RR2.png) 4. Varen som er returnert må være merket på varelinjen med***Behandling = "Mottak"**.* 5. Juster eventuelt varer og antall på RR-ordren i henhold til det som skal krediteres. 6. Velg deretter *Behandlinger > Opprett mottak*. ![RR3](https://4u.cloudconnection.no/hubfs/1Christoffer/Returordre%20/RR3.png) 7. Det opprettes en leveranse, velg her *Behandlinger > Bekreft leveranse*. ![RR4](https://4u.cloudconnection.no/hubfs/1Christoffer/Returordre%20/RR/RR4.png) 8. **NB!** Husk å oppdatere varelager etter at leveransen er bekreftet. ![RR5](https://4u.cloudconnection.no/hubfs/1Christoffer/Returordre%20/RR/RR5.png) 9. Gå tilbake til returordren (RR). Legg merke til at "Fullført"-knappen på returvarene er huket av. Legg også merke til at det nå har kommet en ny varelinje med behandling "Uttak". Erstatningsvarene kan nå sendes til kunde. ![RR6](https://4u.cloudconnection.no/hubfs/1Christoffer/Returordre%20/RR/RR6.png) 10. Bruk vanlig funksjonalitet for å opprette leveranse *(Behandlinger > Opprett leveranse)*. 11. Husk å oppdatere varelageret etter at leveransen er bekreftet. **Merk:** Returvarene blir lagt på lokasjon 2 for returvarer (standard oppsett). Det blir ikke utstedt en utgående faktura siden varene byttes. ![company logo](https://4u.cloudconnection.no/hs-fs/hubfs/4U/cc_symbol_farger_ny%20(1).webp?height=120&name=cc_symbol_farger_ny%20(1).webp) Cloud Connection Help Center - [Go to Cloud Connection](https://www.cloudconnection.no)